COVID-19: PinPoint Health Safety Procedures

PinPoint Health is committed to ensuring the highest standards of safety at all times, but even more so during COVID-19. Below is an in depth list of the various levels of precautions we are taking at this time. 



All patients, visitors and staff must answer NO to ALL the following questions to be allowed at any of the clinics:

  1. Do you have a fever, cough or any flu/cold-like symptoms or generally feeling unwell?
  2.  Have you travelled outside of Canada in last 14 days?
  3. Is there any chance you’ve been in contact with someone with COVID-19 or any flu/cold like symptoms?
  4. Has anyone in your household or you’ve had close contact with travelled anywhere outside of Canada in last 14 days?

If YES is answered to any of the above questions, that individual cannot come to any of the clinics for a minimum of 14 days.


  1. Physical distancing applies to all staff and practitioners outside of patient treatment.
  2. Hygiene is key! Wash hands regularly for 20 seconds. Sneeze and cough into your elbow. Discard any tissues immediately after use. Tools being used must be disinfected before being shared.
  3.  NO walk-in patients are to be accepted at this time. All patients must have scheduled appointments.
  4. All patient appointments will be modified to allow for appropriate spacing that allows minimizing personal interactions with others and ensures hygiene practices can be done effectively.
  5. Patients should be encouraged to arrive at their EXACT appointment time. They will be directed to wait outside of clinic if they are early (hallways, their cars, etc.). Waiting rooms should not be used, unless there are special circumstances.
  6. Patients have been instructed to come alone to appointments. If someone has accompanied them, that individual is NOT allowed in the clinic and must wait for them outside the clinic, unless there are special circumstances.
  7. Practitioners will NOT greet patients with physical touch gestures such as shaking hands or any other forms.
  8. Where possible, practitioner treatments should be those that incorporate social distancing. Using modalities and/or guided exercises should be preferred. Close contact and/or manual care should be avoided and if required should be done with the greatest caution.
  9.  Practitioners and patients should always direct their faces in opposite directions. Even during speaking.
  10. CLINIC PPE: Practitioners will have available to them gloves and surgical masks to be used at their discretion. Gloves will be discarded after one patient use. One mask is sufficient for practitioner shift, especially due to world shortages. Practitioners are NOT to touch the filter of the mask.
    •  Practitioner will wash their hands immediately for at least 20 seconds with warm water and soap before directing the patient out of the clinic.
    • Practitioner will immediately clean any area used with the patient with disinfected wipes or sprays. This includes any equipment, treatment tables, door handles and any other item used.
    • Practitioners will thoroughly wash their hands AGAIN for at least 20 seconds with warm water and soap.
    • Hand sanitizer should then be applied.
  12. Practitioners are required to wear a set of clean clothes during their shift. They must change out of those clothes at the end of the shift for commute home and clothing worn during their shift is to be washed and not reused.
  13. Practitioners should not go anywhere after their shift besides to their homes. They are strongly encouraged to shower immediately upon arrival at home.
    • Deep clean all other areas of the clinic that are “traffic areas”. This includes reception desk, washrooms and other clinic areas.
    • End of day deep clean over and above COVID-19 protocol of treatment area used throughout the shift.
    • Cleaning is to be done with disinfectant wipes and/or sprays.


  1. ALL Patients and visitors MUST wear a face covering. They will be requested to provide their own. Where that is not possible, we will provide a surgical mask.
  2. Patients are to wait outside of the clinic and will be allowed access only during their scheduled appointment times. The doors will otherwise be locked.
  3. Patients only will be allowed access to the clinic. If someone has accompanied them they will need to wait outside of the clinic, unless there are special circumstances.
  4. Patients should limit the number of items brought into the clinic to bare minimums.
  5. Patients will be required to review and sign a specialized consent form that verifies the answer to all COVID-19 screening questions is NO.  
  6. Patients will be required to use hand sanitizer on all areas of hands and wrist before being moved to treatment area.
  7. Patients should not touch their faces during their appointments.
  8. If patients need to cough or sneeze at any point, they are to advise the practitioner as soon as possible and direct it into a tissue or their sleeve at the elbow. They will then be required to sanitize again.
  9. Unless it is an absolute emergency we ask patients not to use our washroom facilities.
  10. Patients should at no time even during speaking, direct their faces towards practitioners, but instead away from them.